Return & Exchange
Our products are close-contact pet accessories. To help protect the health and well-being of every pet, items that have been tried on or worn cannot be resold due to hygiene considerations. For this reason, we’re unable to accept returns or exchanges unless there is a verified manufacturing defect.
Quality Issues
If your item arrives with a verified manufacturing defect, please contact us within 48 hours of delivery. The item must remain completely unworn and unused, with all original packaging intact. Photos or other documentation showing the defect will be required. Once verified, the item will be eligible for our after-sales support.
Size Exchanges
Because most of our pieces are made to order based on the selected size, please carefully measure your pet and review our Size Guide before placing your order.
If the size you selected does not fit, please contact us within 48 hours of delivery. Size exchanges are accepted only for items that are completely unworn, unused, and returned with their original packaging intact.
For size exchanges, customers are responsible for:
Return shipping costs
Shipping costs for the replacement item
A 30% resizing and restocking fee, calculated based on the original item price
This fee covers the additional handwork required to resize or remake a made-to-order piece.
Each crochet piece is carefully handmade to your pet’s selected size. As every item is made to order, we’re unable to accept returns or exchanges on crochet products.
Please check the fit immediately after receiving your order before allowing your pet to wear the product. Once an item has been worn or used, it is no longer eligible for return or exchange.